CRM Can Help In Increasing Sales

Better Knowing Your Potential Customers-

Organizations can increase their sales revenue if they know their potential customers. CRM provides insights into potential customers, treats them as leads and integrating with LinkedIn and other customer centric databases. Using analytical tools like Kiss Metrics, Google analytics, and Jaspersoft in conjunction with market data about the customers, sales teams can provide focused product, services, and solutions to their customers.

Customer Segmentation & Targeting-

CRM allows sales teams to segment their customers by different criteria like Industry, Revenue, Operational costs, Number of employees, Region etc. Of course, some customers are more valuable to the business than others and not all customers are in need of all products or solutions being sold. It’s worth making the effort to recognize the target customer segments earlier in the sales cycle to ensure focused marketing and sales efforts.

Increased focus on existing customers by Sales and Service Teams –

By establishing the sales and service teams to concentrate on clients and leads, companies can strategically align themselves towards revenue generation. Client information such as needs and choices could be added and pulled from CRM as required.

Help customers make decisions with analytical reports-

With the help of CRM’s Dashboard and other automation features, CRM will eliminate the need for gathering information for reporting purposes.

Make Use of Smartphone’s to Fulfill Sales Standards-

There is no doubt that your sales will increase if your sales team is using mobile with the CRM enabled services. If your CRM is available on mobile devices then your field sales team can use it from anywhere, this will obviously increase productivity, also you can easily monitor your sales team via GPS technology.

Boost Marketing ROI With Automation & Online Customer satisfaction-

CRM software contains workflow to automate and email incorporation which will allow you to improve and monitor the delivering of e-mails. This improves the abilities of your sales staff by enabling them to easily deliver out groups of important e-mails as required.

Website Redesign for Better

Although it is common for businesses to update their websites regularly, whether to update their product offerings, change some photos or graphics, or change the logo in some cases, a total redesign is required. But by itself, this can be a very tiring project. Unlike a simple website update that only requires a few changes, a total redesign is about changing all or some of things such as how to structure and present information on your site, the overall appearance of the various pages on your website, the software that runs your website, and how visitors using your website.

The website takes more than two seconds to load

If one page on your site does not load completely in two seconds, it means that the page is too slow. Your site takes longer than two seconds do to load completely, you cannot expect your potential customers to wait for it. You risk losing prospects and sales. Test your site’s speed by opening and browsing on mobile devices and desktop computers. Your site must be able to load quickly on all devices.

Some Features or Content Do Not Appear Correctly

Your logo and other images may not be displayed correctly, interactive features may be problematic, or the content may not appear as expected. Although some of this can be fixed with a simple update, in other cases it can be a symptom of another bigger problem. It could be that your site is running scripts or other software that is no longer supported. If your site design is currently a few years old, it may no longer be compatible with newer devices or browsers. If you are not sure what caused the problem, contact a professional web developer to find the problem and help you with a more updated design. TYPO3 is coming as a website developer to you and it is offering Responsive Webdesign Theme and many more. It is free and you can use this in easy to make your website design better for the future.

Mobile Phone Friendly

Check how your website looks when loaded on different mobile devices, including smartphones and tablets. Having a mobile-friendly site is important because last year, mobile devices have beaten the desktop as the device most often used for web browsers. Check your website’s analysis for mobile users. What percentage of your visitors come from mobile devices? If the percentage were significant, it would be advantageous to design by considering cellular users. You can ask your web designer like TYPO3 to specifically make you a mobile-friendly site, or you can use a mobile-friendly template that is ready to use. There are many TYPO3 Theme that can be used from TYPO3.

The most important to make your website better than before is about easy navigation. This will be good enough for having experience in easy navigation website where the visitors will have no confuses when they want to get information they need about the products or information that put on the website. So, make sure that your website is good enough every time.

Millennials Will Cope With AI

The optimists argue that there is nothing to worry about. AI will not take jobs away. It will actually create them. According to Gartner, Inc., a business consulting firm, AI will create 2.3 million jobs and eliminate 1.8 million jobs by 2020. That is a net gain of 500,000 jobs. Moreover, it forecasts that there will be as many as 2 million net new jobs by 2025.

Researchers for Gartner argue that significant innovations that have occurred in the past has led to a transition period in which jobs are lost temporarily. They argue that a recovery usually follows. They conclude that will be the case as AI expands into the greater economy. The warnings of job losses are due to forecasters confusing AI with automation. They note that AI will lead to more of a combination of human and AI, so that one complements the other.

Gartner’s researchers conclude that:

  • In 2021, AI growth will produce $2.9 trillion in business value and recover 6.2 billion hours of worker productivity.
  • By 2022, one in five workers who perform tasks that are not routine will depend on AI to do their jobs.
  • Through 2022, attempts by retailers to replace sales associates with AI will fail because research shows that consumers would rather interact with salespeople than AI especially in specialized trades including home improvement, drugstores, and cosmetics. Research shows that knowledgeable salespeople make more of an impact on customer satisfaction than AI. However jobs involving checkout and operations will be lost.

Meanwhile, the pessimists are saying that AI will replace workers period.

Gallup, a business analytics firm, concludes that Millennials are most vulnerable to the threat of AI. It warns that 37% of Millennials are at risk of redundancy. Moreover, that segment will be caught up in jobs that will become automated by 2055 or earlier.

The previous generations will have relative job security because of the important positions they hold within their companies. Their rate of redundancy is expected to be about 32%. In short, it will be easier to replace younger workers than older ones who hold management or executive jobs. In fact, these senior employees are probably the ones who are involved with deciding to implement AI in the business. They certainly won’t replace themselves.

Managed Services Can Reduce IT Complexity

  • IT Service Management & Delivery Automation
    True client partnerships are our main focus, incorporating the “always available” domestic delivery model. It is this core method that provides flexibility, cost reductions and helps build, integrate and support the next wave of operational transformation.
  • Data Center & Security Solutions
    Infrastructure management solutions give order, efficiency and cost effectiveness inline with advances in technology. Managing, sharing, accessing and protecting data defines your business with the help of a true information technology partner that helps you maintain that competitive edge that separates the leaders from the followers.
  • Cloud Solutions
    In this ever-changing landscape, being “traditional” just won’t be enough. A cloud management solution that is fully integrated with public, private and hybrid cloud architectures will put you in the driver seat. The best part of having this tool at your disposal is that it’s accessible from a single portal and managed through one pane of glass, enabling you to take control of the information efficiently, under one managed services umbrella. This will create the optimal mix of performance, reliability, cost and security for you.
  • DevOps & Software Development
    DevOps is a managed service that assists development teams and businesses that want to run applications in the cloud. Working closely with your developers and in-house architects is critical to successfully leveraging the benefits that the cloud offers. This ensures that your environment runs effectively, efficiently and smooth.

When a client leverages managed services into their business, it’s not utilized solely for peace of mind. Freeing up your IT Department’s time to devote to core tasks brings an added dimension that puts you in a better position for continued growth. Outsourcing top-notch security and uptime can be a cost saving measure that provides big results.

Reasons To Use Node Js

  • Speed
    The very first and the most important reason to use Node.js is the lightning fast speed it brings. This increased speed is due to V8 engine which is on which the Node.js is based. This V8 engine has the ability to translate JavaScript into local machine codes and increase speed. Another reason for this increased speed is the making of single string instead of multiple strings. This solution is also speedy because it reduces the number of servers required for certain application. LinkedIn and PayPal are the two businesses that have benefitted a lot with its blazing fast speed.
  • JavaScript Universality
    The next reason why Node is being used worldwide is the use of JavaScript. JavaScript is recognized all over the world because the codes in JavaScript are same for the servers and the clients. Moreover, almost all the developers know JavaScript and can meet the changing demands of the businesses through getting control on the code.
  • Used as Proxy Server
    Use as Proxy Server also makes Node.js the mostly used technology. It fills in the gap if the business has no infrastructure for proxy servers but has to handle diverse administrations requiring different reaction times. This technology can store videos, images, and collect data from different sources because it also uses the same code as the server.
  • Increased Productivity
    This technology has also increased the productivity of the businesses by removing the gap between front end and back end groups. No store house exists between them and their solidarity increases productivity.
  • Effective in Making Tools with NPM
    Most of the businesses are using this technology because its Node Package Manager (NPM) is super fast, reliable, and consistent. This helps the firms to achieve dependency management easily. The presence of more than 60,000 modules in NPM makes it more beneficial than other computer languages.

Digital Transformation

The digital age has brought about a new way of thinking on process and operations. Smart devices with digital capabilities are seamlessly offering direct benefits to industries around productivity, efficiency, innovation and decision making.

Today’s millennial enterprise CEO priorities are innovation, speed to market, public trust and human capital which leads to initiatives around digital and data driven business. The CIO priorities are to manage both innovation and operations. While on one hand it is to increase transformation, efficiency, security, on the other hand it is to cut costs & time for new service, maintain, simplify IT models & infra and improve business process.

The business outcomes of a digital transformation program decides its critical success factor or value proposition. These could be around customer experience transformation or enterprise user efficiency. People, process and technology are critical factors for success of any transformation program.

It is imperative that a digital transformation is applied to the end to end process and not in a piecemeal manner. An extremely jazzy and digital customer acquisition front end with a manual / semi manual process at the back office or vice-versa will never lead to the desired business outcomes. So a complete digital process automation leads to innovation, efficiency and trust and that becomes one of the critical success factor for the transformation program.

Change management is another critical success factor for a digital transformation. People / resources directly or indirectly involved in such a transformation determine the fate of any such initiative. Concerns around perceived loss of control of a manual / semi-automated process, push back on any change, adaption of any innovation should be managed by a structured change management process comprising of clear communication, management direction, creating collaborative environment to address organisational cultural challenges.

Technology plays a key role in the success of an adaptable digital transformation. However instead of technical knowhow or features of a software or hardware, it the ease of implementation, design thinking, smooth transition and program management with a finesse that stands out and results in an acceptable digital transformation which gets applauded both externally and internally.

Select A Test Automation Tool

  • Identify the scope and conclude on technical feasibility
    As the first step, it is important to identify the complete scope requirements and various development technologies involved in the architecture of the application under test. The requirements need to be clear, precise, and thoroughly reviewed before the tool selection process comes into the picture. Once the requirements are well documented the appropriate tools should be shortlisted which can best meet the needs with lesser cost and implementation effort – but more about those issues later.
  • Building the business case
    Organizations must first decide on their desired Return on Investment or do a cost-benefit analysis before selecting the right tool based on the scope of the project. If you want to know how to go about doing that – this post of ours may help! As per the results, if the analysis of the outcome is that implementing the tool will considerably improve productivity of test execution or considerably reduce testing effort then it should be pursued further. Some of the automation tools can help create automated tests without the need to code – this impacts the type, and hence the cost of resources to be deployed. The cost of developing tests by hiring specialists versus the cost of investing in the automation tool needs to be compared and analyzed.
  • Open source vs licensed tools
    There is little doubt that licensed tools have more inbuilt features, but they always come with a higher cost. For smaller and mid-size projects, open source tools along with minimal customization can serve the purpose rather than investing in licensed tools. Some of the open source tools have limited features, for example, they can execute only specific tests or have support for specific languages or operating systems, whereas some of the licensed tools have multiple features and functionality. The pros and cons of choosing the right tool need to be weighed. In the case of licensed tools, the post production or after sales support from the vendor needs to taken into consideration as well.
  • Proof of concept
    Before finally drawing a conclusion, sometimes it may be advisable for organizations to do a small proof of concept project with the automation tool that is selected. Setting up the correct success criteria is an important aspect of a proof of concept for objective decision making. Licensed tools often have trial versions which can be downloaded and used for the proof of concept. Doing a proof of concept also gives an idea if test automation is indeed required or manual testing can suffice. Based on the outcome of the proof of concept organizations can narrow down the automation tool that best suits their needs which could be generating test results in a specific format, simple to implement, better test coverage, etc. In case the proof of concept is not successful or does not produce desired results, it can help to save time, effort and costs for the organization before the full-fledged project is executed.
  • Tools with enhanced features
    As stated earlier, it is a must to choose the automation tool which fits the organization or project requirements. However, many automation tools have additional nice-to-have features which can benefit the organization in the long run. For a large organization working on several projects, it is good to have best of the breed automation software. Additional features like cross-platform and multi-language support, mobile device support, ability to connect to multiple test data sources, ability to generate detailed reports, integration with automated build software, and version control tools are few of the add-ons which an organization needs to consider.

Make Corporate Training Programs More Effective

Employees are a company’s greatest asset. This fact is even more important in the current scenario of cut-throat competition. For a company to just let employees do their best is one thing. Well informed companies choose to grow their employees’ knowledge level and skill levels so that they can do even better and truly contribute to an organization’s superior performance. This is achieved through ongoing training programs.

It is easy to get a trainer for corporate training programs. However, most such trainers offer a generalized system that rushes trainees through the course. The takeaway is of little importance for trainers who are out to make a fast buck. Employees can become disgruntled with such half-baked programs that care little for what the employee actually needs.

The right way for an enterprise to initiate a training program is to first analyze its staff members, their skill levels, gaps in knowledge and then identify all such shortcomings that need to be addressed. These can be provided to a provider of corporate training programs in order to customize the program.

Enterprises find that implementing a standard training schedule can be counterproductive as employees have a negative mindset because they must waste time to attend such programs, make efforts to learn stuff that is of little use to them and go back to routine work without any tangible gains. If they know that a program is customized to suit their needs. This fires up enthusiasm and a will to learn and apply that knowledge. Therefore, companies need to pick trainers capable of developing custom training programs.

The third thing is custom delivery. Not everyone feels comfortable in classroom situations. Classrooms of the coaching institutes do have advantages such as a strong IT infrastructure, all audio-visual equipment, and the right environment but the minus side is that employees have to find time to attend after their routine working hours or before it. The right training institution offering training programs for corporate enterprises will also have options for conducting training in the city in the premises of the company or online training, which is even more flexible and acceptable.

Then there is the trainer. Trainees need someone with the depth of knowledge, expertise, and experience to give them insightful training in just the right way so that the knowledge “sticks”. Trainers also need to be patient and understanding as well as capable of developing the rapport with trainees within a short time. How well the interaction goes also has a bearing on the outcome of training.

Upgrade Business With Odoo ERP

  1. Offers comprehensive sets of features. Odoo comes with 1000+ modules. Thus, deploying it for ERP will obviously get you an overall complete solution. Owing to its comprehensiveness, Odoo has loads of functionalities to offer for an ERP and hence you need careful evaluation of all your business requirements to get the right solution configured with all necessary functions.
  2. Outright flexibility. There’s no room for doubt regarding Odoo’s flexibility and ERP software can be customised to a great extent to suit the explicit requirements of a business. It also supports any changes required in the ERP solution later to help companies deal with market challenges and outrun their competition. Two aspects that make Odoo the befitting platform for your business ERP are continuous efforts towards innovations and scalability.
  3. Super simple User-interface.Odoo has an utterly simple design with elegant interface that’s easy to use. While the last upgraded version is provided with a new look, its simplicity is the one reason that still hails. The latest versions of Odoo are always made experimenting new themes or colors that will be soothing to the eyes and with different other functions to offer a great interface.
  4. There’s no other great modular platform like Odoo. The simple user-interface and the different add-on features of the Odoo make it a best-known modular platform for ERP development and integration. With many easy-to-use modules, Odoo gives enough scopes to businesses to choose the modules that suit their business and get a downright integrated solution developed.
  5. Odoo solutions are cost-effective solutions. Compared to other ERP solutions platform, Odoo has lower costs of ownership. While initial implementation costs are pretty much higher, costs involved in the implementation reduces dramatically.

Businesses that are already planning to invest in an ERP software to drive their business and skyrocket their performance over time, Odoo can be the perfect solution. With over 3 million client organisations growing their business Odoo solutions, it is now time for your business to leverage the benefits of such an all-in-one application suite and experience growth with seamless management.

Artificial Intelligence

Automated claims processing is reshaping insurance industry by delivering efficient, customer-centric solutions from First Notice of Loss to final settlement. Additionally, AI- enabled insurance software is enhancing productivity, aiding customer satisfaction, cutting adjustment expenses and reducing TAT for settling claims. Here, we are discussing few ways AI is helping insurers with smarter processing:

Faster Claims Processing Automation

Though digitalization has made insurance industry to adopt digital solutions for handling claims processing efficiently, some of the companies are operating manually. They initiate claims processing with matching claims with customer’s information stored in their databases. Finding this data could be challenging and thus, it takes more time than expected.

But AI has made its mark in this industry. It excludes manual tasks and provides better end-to-end claims processing automation. It facilitates the process by integrating information in different systems and thus, reduces the period and cost of claims handling significantly.

Effective Handling of the claims

AI- enable insurance software automatically carries out most of the tasks while freeing up claims adjuster to focus on other key aspects like evaluation of the claims, its investigation, and handling of the negotiation part. Even customers can take the advantage of this software by checking the history of the submitted claims as well as status of the current claims. Additionally, they can submit their claim applications online.

Intuitive Response

Since a customer is known for ruling the market, insurance industries intend to deliver a seamless experience to their customers including faster claim settlement, Omni-channel support services including phone, email, and social media. But this is not possible when handling claims manually and hence, sometimes companies end up creating a wide gap between customer’s expectations and the level of service delivered to them.

Here, AI comes in and provides seamless customer experience across multiple channels for all stakeholders. It modifies the communication and information flow between claims agents and customers involved in the claims process. With having omni-channel communication and various data sharing sources, insurers get a clear view of the claim and thus, able to deliver faster and consistent responses to their customers.

Cost-effective solutions

AI significantly cuts down insurer’s costs by providing accurate claims settlement solutions. It holds the capacity of checking repairs that needs to be made and estimates their costs. In addition, it helps adjusters to focus on other works by automatically analyzing damages done through photos. Also, it tells if any repair, salvaging, or assessing needs to be done or not. But, the final decision is solely taken by the claims handler itself.

Detection of Fraudulent claims

Every year insurance industry suffers a loss of 50 billion dollars reportedly due to the settlement of fraudulent claims. And, as a fact, generally, this fraud detection is done right after the settlement is made in contrast to the initial phases when it could be mitigated easily. However, the experts in this industry have started taking proactive measures and implementing innovative technologies and tools to detect fraudulent claims. Even though, many smaller firms sometimes fail to notice suspicious activities.

For such companies, AI, due to its higher intelligent automation process, opens the door and help them to recognize fraudulent claims. Further, AI’s capability of pattern-spotting and understanding contextual data enables insurers to keep a constant check on the information flow as well to access customer’s claims history. This, in turn, facilitates the detection of anomalies and segment cases that seems to fall under fraudulent claims early-on.